Shipping and Returns Policy

Shipping Policy

Please note that order processing times are separate from the shipping time displayed at checkout. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after you receive your order confirmation email. Once your order has been shipped, you will receive a shipping notification.

We offer national courier services across South Africa for Airlegs products, with both standard and express options available.

Standard Shipping (Fastway Couriers):

  • Durban (DBN): Next day delivery
  • Johannesburg (JHB): 1-2 business days
  • Cape Town (CT) & National: 2-3 business days

Express Shipping (Courier Guy):

While Courier Guy aims to provide next-day delivery, not all regions are covered. However, they strive to deliver parcels within up to 72 hours.

Please note: At this time, we do not offer international shipping.

Refunds, Returns, and Exchanges Policy

We accept returns within 30 days of delivery if the item is unused and in its original condition. Upon receiving the returned item, we will issue a full refund minus the shipping costs for the return.

If your order arrives damaged, please contact us at [email protected] with your order number and a photo of the damage. We will review each case and work with you towards a satisfactory solution.

For any additional questions or concerns, feel free to reach out to us at [email protected]. We’re here to help!

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